You can return the goods within 7 days after receiving the goods. The following are the cases that need to be returned：
- When the customer receives the goods and finds that the received product does not match the purchase information at all.
- When the customer receives the goods and finds that the product has problems such as damage and defects that are not artificially damaged.
Only those who meet the following return conditions can enjoy the return service within 7 days from the date of receiving the goods; If the goods exceed the above seven-day period, the return provisions under the rules and conditions of this activity shall not apply unless otherwise expressly stipulated by law.
- The returned goods must be purchased on Bluegisse’s official website www.bluegisse.com (hereinafter referred to as “Bluegisse Official Website”), and any goods purchased through other channels are not applicable to the return service of the terms and conditions of this event. The following products are also not applicable to this return policy: (i) personal customized products, for example, products imprinted with the customer’s name or other customized products according to customer requirements; (ii) products that may affect personal safety or life and health after unpacking, or Products that are likely to change in quality after unpacking (such as socks, swimwear, pierced accessories or earrings, etc.); and (iii) other products that are not applicable according to relevant laws and regulations.
- The returned goods must be kept in the original unused packaging, maintain the original quality and function, and will not affect the secondary sales. Complete tags, labels, accessories, instructions, gifts, and any packaging materials and accessories delivered with the order shall be attached to the returned goods.
- Seller will not accept returns under any of the following circumstances: (i) the returned merchandise is not fully packaged, or (ii) the returned merchandise is damaged, missing, used, cleaned, soiled, worn, or incomplete, or (iii) The returned product hang tags, labels, accessories, product identifications, instructions, invoices (if any), and the packaging materials and accessories delivered with the order at the time of purchase are incomplete. When returning the goods, please return the gifts (including gift items, points, vouchers, coupons, etc.) together. If the gifts (including gift items, points, vouchers, coupons, etc.) cannot be returned together, you should Pay the gift price according to the gift price, otherwise Bluegisse reserves the right not to return the item.
- When returning the returned package, please be sure to keep the product as it is and put it in the original package, and use the original package to package it properly. Bluegisse is not responsible for any damage or loss of the product during the express delivery process, please understand.
- Returned items must be returned to the seller in a single shipment. If the returned goods in a single order are sent back in multiple times, the seller has the right to refuse to accept them and not return them.
If all the above conditions are met, we will refund the money for the returned goods, and the return express fee shall be borne by you. If all the returned goods cannot meet the above return conditions, we will not refund any payment, but you have the right to require the goods to be returned to you within 30 days after being notified that you have no right to return the payment. The cost of returning the express shall be borne by you. Unless otherwise specified by you, after refusing to return the goods, we will return the goods as is according to the address provided by you at the time of purchase, and we will not be liable for any damage or loss caused during the return of the goods.
- If you need to return the item within 7 days after you sign for the item, please contact WhatsApp: + 1 (971) 358-8559 and provide the order number, reason for return, item photo and other information for review.
- Customer service will communicate with you within 1-2 working days and reply to your return application results.
- After your application is approved, please send back the goods and all related items that meet the return conditions by express (EMS, USPS, DHL, UPS, TNT, FedEx) within 3 days, and provide us with the express tracking number at the first time. The receiving address when returning should be filled in the address provided by us, and be sure to fill in correctly, otherwise we may not receive it. It is important to ensure that we can receive the returned package. At the same time, be sure to confirm that the complete original delivery list, invoice (if any) and all items necessary for the above return are put into the package.
- After receiving the goods, the warehouse will check according to the above “description of return conditions” to ensure that each returned commodity meets the conditions. If the returned goods meet the conditions, we will return the agreed amount (in principle, the price actually paid when purchasing the goods and deducting the necessary handling charges (if any)) to your original payment account.
- After the seller receives the returned goods and confirms that the goods meet all the return conditions, you will receive a customer service notice stating that the returned goods have been received and actually meet the return conditions. No matter what payment method you use, the refund process will begin within 7 days after the seller understands that you have decided to exercise the right to return the purchased goods and the seller has confirmed that the goods meet all return conditions.
- Based on the different express delivery speed and the actual operation of financial institutions, we cannot describe the entire return cycle with an accurate time. But we promise to help you efficiently through the return process from the moment we receive your return. In the case of confirming that the goods meet the return conditions, we will immediately refund the payment. The specific situation depends on the processing time of each bank. Please understand. During this process, you can consult the customer service for the specific progress and situation at any time.
You can also choose the exchange service (alternative to the above return service), and the exchange conditions and process are the same as the above return conditions and process; However, unless otherwise required by applicable laws, the replaced goods are limited to the same goods of the original sold goods (which can be of different sizes or colors), and the replacement times are limited to one time.