The supply and sale of goods on our website (www.bluegisse.com) is subject to the following "General Terms and Conditions of Sale".

For more information, please visit our Customer Service page. On this page you can find information about orders, shipments, refunds and returns at www.bluegisse.com. For additional legal information, please visit the Terms and Conditions of Use, Privacy Policy and Returns Policy.

1.Our Operating Policy

1.1 The Seller offers goods for sale on www.bluegisse.com and only provides e-commerce services to end users (i.e. "Consumers").

1.2 "Consumer" means any individual who does not purchase goods for the purpose of personal trade, commerce or business. If you are not a consumer, please do not buy anything from www.bluegisse.com.

1.3 Seller reserves the right not to process orders from non-"Consumers" or any other that do not follow Seller's operating policies.

1.4 The "General Terms and Conditions of Sale" only applies to the supply, transportation and receipt between the user of www.bluegisse.com and the seller due to the former's purchase of goods from www.bluegisse.com.

1.5 The "General Terms and Conditions of Sale" do not apply to the provision of services or the sale of goods by third parties through links, banners or other hypertext links to www.bluegisse.com. Before placing an order to purchase goods or services from a third party, you are advised to read the third party's terms and conditions. In no event shall the seller be liable for the services provided by third parties or the e-commerce transactions performed between www.bluegisse.com and third parties.

2.How to execute the contract with the seller

2.1 To place an order for one or more items from www.bluegisse.com, you must follow the instructions to complete and send the online order form to the seller.

2.2 The order contains the "General Terms and Conditions of Sale", the main characteristics of the purchased product and the corresponding unit price (including the unit price of the purchased product and taxes), the payment method available for the purchased product, the shipping terms of the purchased product, and the shipping and shipping charges. and terms and conditions for returns.

2.3 After the seller receives your electronic order and confirms that the information is correct, it will be deemed that the order has been submitted.

2.4 Please read the "General Terms and Conditions of Sale" carefully before submitting your order for goods.

2.5 The order will be deposited in our database as required by law so that we can process your order at a later time. You can access your order by clicking on the "Order Status" area.

2.6 Before submitting the order, the system will ask you to confirm the order information and correct possible input errors.

2.7 The language in which the contract is executed with the seller shall be English.

2.8 Once your order is submitted, it will be processed by the seller.

2.9 If you do not provide sufficient proof of your ability to pay, the order is incomplete or incorrect, or the item is out of stock, the seller will not be able to process the order. In the above cases, the seller will notify you by email or SMS that the contract/order has not been reached and your order has not been processed or that the order has been cancelled, and will explain the reasons at the same time. Notwithstanding anything to the contrary under these terms and conditions, Seller reserves the right to refuse, cancel and terminate orders at any time for lawful or reasonable reasons until payment has been made by you. In this case, the seller will notify you by email or SMS that the contract/order is not fulfilled and it has not followed up on the order. If an item on www.bluegisse.com is out of stock when you submit your order, the seller shall notify you of this within 30 days of receipt of the order. If you have paid for these out-of-stock items when you send the order form, the seller will issue a full refund.

2.10 By submitting an order and entering into a contract with the seller, you unconditionally accept and undertake to comply with the provisions of the General Terms and Conditions of Sale. If you do not agree with certain provisions in the General Terms and Conditions of Sale, please do not submit an order to purchase merchandise on www.bluegisse.com.

2.11 By submitting an order, you agree and accept the terms contained in the General Terms and Conditions of Sale and the linked pages on www.bluegisse.com, including the Terms and Conditions of Use and Privacy Policy.

2.12 After the order has been submitted, the Seller shall send you an email confirming receipt of the order, containing a summary of the information relevant to the order (including the "General Terms and Conditions of Sale", the main characteristics of the purchased item and the item price, payment method, return policy and shipping fee details).

3.Warranty and Product Information

3.1 The seller does not sell used goods, defective goods and goods of lower quality than market standards.

3.2 The main features of the respective product are described on each product page on www.bluegisse.com. Due to different browsers or monitors used, and limited by related technical reasons, the pictures and colors of the products displayed on www.bluegisse.com may not be exactly the same as the actual products.

3.3 The seller reserves the right to change the price of the goods at any time. Please check the final sale price before sending the relevant order.

3.4 All items are accompanied by an identification tag attached with a single-use seal. If you are returning a purchased item, do not remove the label or seal from the purchased item, as this will result in no return.

3.5 If you decide to return the goods, the seller reserves the right to refuse to accept the goods without corresponding labels or seals, with altered properties, or damaged goods.

3.6 As there may be different item numbers for this item, the item number you receive may be inconsistent with the item number shown on the page. Please refer to the actual item number you received, and you are deemed to have understood and agreed to this content when you place an order.

4. Payment

4.1 You must pay for the Merchandise and related shipping and shipping charges using the method specified in the Order.

4.2 In the case of payment by credit/debit card, all details (such as card number or expiry date) are provided to the bank of the remote electronic payment service and no third party has access to this information. The seller will not use this details for anything other than to carry out the purchase process, resolve a refund when you return it, or report a case of fraud to the police.

5. Shipment and delivery of goods

5.1 For shipping and delivery procedures for specific products, please refer to the Customer Service page and read the "Shipping Information" section. Please read the information contained therein carefully. This information is an integral part of the General Terms and Conditions of Sale, so you should ensure that you have read and accepted them in their entirety before sending your order.

6.Customer Service

6.1 For more information, please contact our Customer Service: Click here to contact Customer Service.

7. Return and exchange

7.1 Within 3 days from the date of receipt of the item purchased from www.bluegisse.com, you may return or exchange the item purchased. However, the following products are excluded: (i) personal customized products, for example, products that are engraved with the customer's name or other customized products according to the customer's requirements; (ii) products that are likely to affect personal safety or life and health after opening, or are likely to cause damage after opening. Products whose quality has changed (such as socks, swimwear, pierced accessories, or earrings, etc.); and (iii) other products that are excluded in accordance with relevant laws and regulations.

7.2 To return or exchange the product, please contact the online customer service consultant to communicate related matters.

7.3 In addition to following the terms and procedures of Sections 7.1 and 7.2 above, you must also fully meet all the following conditions before you can exercise the right to return:

  • The merchandise does not show any signs of use, wear, soiling, modification, washing or damage, and does not affect secondary sales;
  • Product labels and associated closures have not been removed;
  • Returned merchandise must be complete, unused and in its original packaging;
  • If any accessories or accessories are delivered with the order when the product is purchased, the relevant accessories and/or accessories should be complete and returned together; if there is a gift, the gift must be returned together or the gift price must be paid according to the gift price;
  • Returned items are sent back to the seller at one time. When the returned goods in a single order are sent back in multiple times, the seller has the right to refuse to accept them;
  • Send the returned item back to the seller within 3 days of your return request being approved.
  • The exchange conditions are the same as the return conditions above, unless otherwise mandatory by applicable law, the exchanged item is limited to the same item (which can be a different size or different color) of the original sold item, and the number of exchanges is limited to one time .

7.4 If you go through the return procedures as described in this section and meet all the return conditions described in this section, the seller shall refund the money you paid for the item. If your return does not comply with this section, the seller reserves the right to refuse your return request and you will not receive a refund of the amount paid; however, if the item has been sent back to the seller, you may retrieve it at your own expense.

7.5 The Seller shall, as soon as possible (within 7 days from the date of receipt of your returned Goods and confirm that the Goods meet all return conditions described in this section), after deducting the original shipping costs, return the Goods to you in full for the price.

7.6 Exchange conditions and procedures are the same as return conditions and procedures, and only one of exchange services and return services can be selected.

8.Refund time and procedure

8.1 Upon return of the merchandise, we will check it for compliance with the provisions of Section 7 above.

8.2 Regardless of the payment method you use, the Seller shall, after confirming that you have properly exercised your right of return and that you have received the returned Goods, from the date of learning of your decision to return and the Seller has confirmed that the Goods meet all of the return conditions in Section 7 above. within 7 days of starting the refund process.

8.3 If the recipient of the goods specified in the order is not the payer of the goods, the paid amount for the returned goods should be returned to the original payment account of the payer of the goods (in principle, the actual cost of the goods when purchasing the goods and deduct the necessary goods. handling fee (if any). How long it takes to get a refund depends on your payment method.

8.4 The interest accrual date of the credit is the same as the interest accrual date of the original debit. The seller is not responsible for any of your bank interest losses (if any).

8.5 The Seller shall not be responsible for the loss or damage of the Goods in transit.

9.Privacy

9.1 Click on "Privacy Policy" to find out how we handle your personal data.

9.2 In addition, we recommend that you read our "Terms and Conditions of Use", which also contains important information about how we process your personal data and about the security systems of www.bluegisse.com.

9.3 For more information about our "Privacy Policy", you can send an email to email@bluegisse.com

10. Governing Law

10.1 "Terms and Conditions of Sale" are governed by Chinese laws. In the event of any disputes related to or arising from the "Terms and Conditions of Sale", it shall be under the jurisdiction of the people's court where the seller's registered address is located.

11. Corrections and Updates

11.1 Due to new laws and regulations or other reasons, the "Terms and Conditions of Sale" may be amended at any time. The new "Terms and Conditions of Sale" will become effective 7 days after publication on www.bluegisse.com without prior notice. Your continued use of www.bluegisse.com constitutes your agreement to abide by and be bound by the new "Terms and Conditions of Sale".